FREQUENTLY ASKED QUESTIONS

Unfortunately we are unable to offer free returns & exchanges. Returns must be made at your own expense. Please return using a standard trackable service and retain tracking information.

As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer

We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you

We are always looking for brand ambassadors! To apply, send us a bio and a few photos over to pynkmatrixx@gmail.com